Privacy Policy

Effective Date: Jan 13, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Flow Associates LLC dba Flow Management does not sell, rent, share, or disclose SMS opt-in data or consent records to affiliates or third parties for marketing or promotional purposes. SMS consent data is confidential and used solely to provide services you request.

1. Information We Collect

Personal Information

Name, email address, phone number

Mailing address

Payment information (when applicable)

SMS, email, and communication opt-in records with timestamps

Non-Personal Information

IP address

Browser and device data

Usage analytics

Cookies and tracking technologies

Customer Communication Records

Service inquiries

Appointment details

Feedback and service history

2. How We Use Your Information

We use information to:

Deliver and manage services

Process payments and scheduling

Communicate service updates

Maintain opt-in and consent compliance

Improve operations and website performance

Prevent fraud and ensure security

3. SMS Messaging & Compliance

Opt-In & Consent

SMS messages are sent only after explicit opt-in

Timestamped consent records are maintained

We comply with TCPA and CTIA requirements

Opt-Out

Reply “STOP” to cancel

Immediate processing of opt-out requests

No further messages unless re-opt-in occurs

Data Protection

SMS opt-in data is never shared except with SMS aggregators strictly for message delivery.

4. Information Sharing & Disclosure

We do not sell or trade personal data.

We may share information with:

Service providers (hosting, CRM, payment processors, SMS aggregators)

Legal authorities when required by law

Business successors in mergers or acquisitions

SMS opt-in data is excluded from all disclosures except delivery providers.

5. Data Security

We employ:

Encryption in transit and at rest

Access controls

Regular security assessments

Employee data protection training

Breach response protocols

No system is 100% secure, but we apply commercially reasonable safeguards.

6. Cookies & Tracking Technologies

Cookies are used for analytics, functionality, and performance. You may disable cookies via browser settings, though some features may be limited.

7. Your Rights & Choices

You may:

Access, correct, or delete your data

Unsubscribe from emails

Opt-out of SMS at any time

Withdraw consent for future communications

Requests may be submitted via our contact information below.

8. Third-Party Links

We are not responsible for third-party privacy practices. This policy applies only to Flow Associates LLC dba Flow Management.

9. Changes to This Policy

We may update this policy periodically. Updates are effective upon posting.

10. Contact Us

Flow Associates LLC dba Flow Management
Rockville, Maryland
Email: [email protected]
Phone: 1 888-850-6564
Website: flow-mgmt.com