Terms of Service

Effective Date: Jan 13, 2026

1. Program Description

Flow Associates LLC dba Flow Management (“Company,” “we,” “us”) offers an SMS messaging program to provide appointment confirmations, reminders, rescheduling updates, and customer support communications to individuals who have booked services or submitted inquiries through our website or scheduling forms.

Participation is opt-in only. Consent is collected through web forms containing a dedicated checkbox for SMS consent. Message content is strictly related to services requested by the user.

2. Cancellation Instructions

You may cancel SMS messages at any time by replying “STOP” to any message. Upon receipt, we will send a confirmation of your opt-out. No further SMS messages will be sent unless you re-opt in.

3. Support Information

For assistance, reply “HELP” or contact us directly at:

Email: [email protected]
Phone: 1 888-850-6564

Support is available during normal business hours.

4. Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply. Message frequency varies based on your interaction with our services. Contact your wireless carrier for plan details.

6. Supported Carriers

Our SMS program supports all major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

7. Age Restriction

You must be 18 years or older to participate in our SMS messaging program.

8. Privacy Policy

All SMS data is handled in accordance with our Privacy Policy, available at
flow-mgmt.com/privacy

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable federal and state regulations.

General Terms

9. Acceptance of Terms

By accessing or using this website or our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our services.

10. Intellectual Property Rights

All content, systems, methodologies, trademarks, and materials are the exclusive property of Flow Associates LLC dba Flow Management and are protected by U.S. intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license for personal, non-commercial use only.

Unauthorized reproduction, distribution, modification, or exploitation is strictly prohibited.

11. User Submissions

By submitting content to us, you represent that you have the legal right to do so and grant Flow Associates LLC dba Flow Management a royalty-free, perpetual, irrevocable, worldwide license to use, modify, distribute, and display such content for business purposes.

12. Disclaimers

Services and information are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

Third-party links are provided for convenience only and do not constitute endorsement.

13. Limitation of Liability

To the fullest extent permitted by law, Flow Associates LLC dba Flow Management shall not be liable for indirect, incidental, consequential, or punitive damages.

Total liability shall not exceed the amount paid to us for the services giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Flow Associates LLC dba Flow Management, its officers, employees, and agents from any claims arising from your use of the website or violation of these Terms.

15. Registration & Account Security

You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. Notify us immediately of unauthorized access.

16. Termination

We may suspend or terminate access at any time for violation of these Terms or unlawful conduct. Upon termination, all rights granted herein cease immediately.

17. Governing Law & Arbitration

These Terms are governed by the laws of the State of Maryland.

Any dispute shall be resolved exclusively through binding arbitration in Maryland, and you waive any right to participate in class actions.

18. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance of the revised Terms.

19. Contact Information

Flow Associates LLC dba Flow Management
Rockville, Maryland
Email: [email protected]
Phone: 1 888-850-6564
Website: flow-mgmt.com